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Diverse Learning Tracks Based On Skills and Roles

With more than 80 breakouts, 90 Hands-on Labs and Micro-Labs, and continuous collaboration, Knowledge12 delivers a learning experience for a diverse range of IT processionals and skill levels. We have created a number of learning tracks, each designed to create a richer experience for every attendee. Whether you're a CIO, manager, developer or system administrator, your path was designed to pinpoint your specific needs and interests, and connect you with bright forward thinking peers from across the industry.

IT Professionals and ServiceNow Newbies

If you are new to ServiceNow or simply want to take your knowledge to another level, we have you covered. We have dedicated an entire track to helping you become more familiar with ServiceNow and how to capitalize on the latest IT innovations. You will learn how to drive more value into your organization and into your personal life.

Training that delivers value

General Sessions

Knowledge12 keynotes are designed to challenge the status quo and get you exploring fresh ways of thinking about the impact of technology on business, IT transformation, and professional networking and leadership.

Pre-Conference Training

Spend one or two days with ServiceNow or industry experts for in-depth training on topics ranging from ServiceNow administration and developer training to simulated best practice learning programs.

Breakout Training

Delivered by real world IT heroes and practitioners, these training sessions offer best practice guidance to help you work smarter and faster with ServiceNow. Sessions will branch into different directions and topics to offer training for advanced, intermediate and beginners as well as cover topics related to building a better culture and life experience.

Hands-on Lab Training

You will receive your own ServiceNow instance for the two-hour hands-on labs. Follow the expert instructor while lab assistants roam the room to ensure you are keeping on task and to answer your specific questions. All labs are automatically spun up and managed by ServiceNow Runbook Automation leveraging Amazon EC2 hosting.

CIO Decisions

CIOs spend a majority of their day making decisions. Our goal is to help CIOs and IT executives elevate their thinking. Sessions will focus on driving strategy from IT into the business. We'll also discuss empowering your employees to deliver more value with less effort.


Knowledge12 will have more than 2000 IT professional under one roof. Many of them have solved challenges that you may be facing today. You have solved challenges that others may have not yet encountered. Networking opportunities will force you out of your shell and create long-lasting connections and friendships. It's New Orleans – there's no doubt you will have a blast.

Group Discussions

Meet and share ideas with other IT professionals that have similar goals and challenges. Group discussions are organized by geography, organization size, industry or ServiceNow application focus area. We may invite you to join ServiceNow employees for feedback and focus group sessions.


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Knowledge13 Helpdesk: | 877.613.6976 | +1 303.996.6153